nagitaLegal Notice

Service availability

We at nagita make our online gaming and sportsbook platform available exclusively in jurisdictions where such services are legally permitted under applicable law. We do not operate in regions where online gaming is prohibited, and we do not represent our services as legal in any specific jurisdiction. Our commitment to service availability means we continuously assess the legal landscape and adjust our operations accordingly. We offer sportsbook markets covering Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other tournaments; live-dealer tables including blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studio games; slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and Microgaming titles; and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. We process deposits and withdrawals through QRIS, DANA, OVO, GoPay, ShopeePay, LinkAja, and bank transfers via BCA, Mandiri, BRI, and BNI. Our platform operates 24 hours a day, 7 days a week, subject to scheduled maintenance. We reserve the right to restrict access from any jurisdiction at any time if we determine that doing so is necessary to comply with local law. Users will receive notification if access is restricted in their region. If you are unsure whether nagita is available in your jurisdiction, contact our compliance team through the support portal before opening an account.

Account eligibility

To open an account on nagita, you must be of legal age to enter into binding contracts in your jurisdiction and must be legally permitted to access online gaming and sportsbook services under the applicable laws of your location. We do not specify a fixed minimum age in our legal notice because age requirements vary significantly across jurisdictions. When you create an account on nagita, you affirm that you meet all legal eligibility requirements in your jurisdiction. We verify your identity using government-issued identification (passport, national ID card, or driver's license) and a recent selfie. This verification process typically completes within 24 hours. If we determine that you do not meet eligibility requirements or if we cannot verify your identity, we will close your account and return any balance to your deposit method. We do not allow duplicate accounts, and we do not permit account sharing. Each account is personal and non-transferable. We do not offer account controls features, account preferences, or other responsible-gambling tooling on our platform. However, you may request permanent account closure at any time by contacting our support team. We will process your closure request within 24 hours and provide instructions for withdrawing any remaining balance.

Local-law responsibility

Users of nagita are solely and exclusively responsible for verifying that their access to and use of our platform comply with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not confirm or guarantee that our services are legal in any particular region. Before you open an account or place any wager on nagita, you must independently determine whether online gaming is permitted where you reside. The legality of online gaming varies dramatically by country, state, province, and locality. Some jurisdictions permit online gaming with specific licensing requirements; others restrict it to certain activities or operators; still others prohibit it entirely. It is your responsibility to know the law applicable to you and to comply with it. We accept no liability for any legal, financial, or other consequences arising from your use of nagita in a jurisdiction where such use is prohibited or restricted. If you are uncertain about the legal status of online gaming in your location, we strongly recommend consulting with a local legal professional before accessing our platform. By opening an account on nagita, you acknowledge that you have reviewed applicable laws and confirmed your eligibility. If the laws in your jurisdiction change and online gaming becomes prohibited, we will notify you and provide instructions for account closure and balance withdrawal.

Data and privacy scope

We collect personal data from you when you open an account on nagita, including your name, email address, phone number, date of birth, government ID number, and a photograph (selfie). This data is collected for the purpose of account verification, fraud prevention, and compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not sell your personal data to third parties for marketing purposes. We share your information only with payment processors, identity verification service providers, and regulatory authorities when required by law. We collect transaction data related to your deposits, withdrawals, and wagering activity on nagita. This data is retained in accordance with legal retention requirements, typically for seven years. For detailed information about how we collect, use, store, and protect your personal data, please see our Privacy PolicyYour data is stored on secure servers protected by industry-standard encryption. We implement multiple layers of security to prevent unauthorized access, including firewalls, intrusion detection, and regular security audits. If you believe your personal data has been compromised, contact our support team immediately. We will investigate any suspected data breach and notify you within 24 hours of discovery if your data has been exposed. You have the right to request a copy of all personal data held by nagita. Submit requests through the support portal, and we will provide your data within 10 business days. You also have the right to request deletion of your personal data, subject to legal retention requirements.

Contact for legal inquiries

If you have legal questions about nagita's compliance practices, service availability, or jurisdiction status, contact our compliance team through the support portal in your account. You can also reach us via email or phone using the contact information available in the support section. We respond to all legal and compliance inquiries within 5 business days. For urgent matters—such as suspected fraud, account security issues, or data breaches—contact our support team via live chat. We respond to urgent issues within 4 hours. Our support team is available in English and Indonesian. If you have a dispute with nagita that cannot be resolved through our internal support process, you may escalate your matter to our compliance officer. Submit escalations through the support portal with a detailed description of your issue and the resolution you seek. Our compliance officer will review your escalation and respond within 10 business days. If you remain unsatisfied after our internal process, you may pursue legal remedies available under the laws of the jurisdiction where nagita operates. We do not offer arbitration or alternative dispute resolution mechanisms beyond our internal escalation process. Any legal action must be brought in the jurisdiction where nagita is registered and operates, not in your home jurisdiction.